1. The Behavior Control Checklist and its documents: 14 days, no questions asked
This covers four documents, at whatever price you paid for them on the order form, the offer page or in your portal:
- the Behavior Control Checklist
- the Cravings Handling Toolkit
- the First 72 Hours Success Blueprint
- The Anti Spiral Protocol
It also covers the Recovery 72, for anyone who bought it before it was replaced.
If it is not for you, send one email within 14 days of purchase and we refund that purchase in full. No questions asked, and you do not need to show that you used it.
Each purchase is refunded on its own. Refunding the Checklist does not remove a document you bought alongside it unless you ask us to refund that too. A refunded document is removed from your portal, and anything else you bought stays.
2. The Behavior Control System: try it for 14 days
Work through the first 14 days' lessons and make a genuine effort to apply them. If it is not a good fit, email us by the end of Day 14 and we refund the full System payment you made, whatever price you paid.
Your 14 days begin when program access is delivered.
Anything you bought before the System is not part of this guarantee, and you keep it. That includes the documents.
3. Assisted Implementation: 14 days
If Assisted Implementation is not a good fit, email us within 14 days of buying it and we refund your Assisted Implementation payment in full. Your support ends when the refund is issued, and your System stays exactly as it was.
4. How to ask
Email manish.shetty@phalanxlabs.io from the address you used at checkout. Include the name on the order and the date of purchase. You do not need to include the habit you are working on or anything you wrote.
We confirm receipt within 2 business days and give a decision within 5 business days.
5. How the money comes back
Refunds go to the original payment method. Our processor releases them within 1 business day of approval. Your bank or card issuer may take a further 5 to 10 business days to show the credit. Refunds are for the full amount of the payment covered by the guarantee. We do not deduct fees.
6. Chargebacks
If something is wrong, please email us first. Every guarantee on this page is faster than a card dispute, and we honor them without argument. If you open a chargeback for a purchase that has been delivered and meets its guarantee, we will respond with the delivery record.
Contact: Phalanx Labs, manish.shetty@phalanxlabs.io. See also the Terms of Service and the Privacy Policy.